Hotel Policies and Rules
OUR COMMITMENT TO SAFETY AND WELLBEING ALWAYS: Providing safe and clean environments for our guests and team members is always a top priority for Hanah Mountain Resort and Country Club, and we remain committed to enhanced levels of cleanliness — now and in the future.
CHECK-IN TIME: 3:00 p.m. Late check-in won’t not available after 10 PM. Please contact us if you have any concerns 5 days prior to the arrival date.
CHECK-IN REQUIREMENTS: Guests must be at least 21 years of age to check-in at Hanah Mountain Resort and Country Club. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government-issued photo identification (State driver’s license, passport, etc.) at check-in. A valid signed, and pre-approved credit card in the name of the guest registration is also required. It is your responsibility to fully understand the way your bank processes pre-authorizations and charges to your credit/debit card. Early check-in is offered based on availability, not guaranteed.
GUEST REGISTRATION: We require valid contact information from the guest making the reservations including first and last name, address, phone number, and signature. The names of all guests occupying the room must be registered. Information might be required your license plate/car description is also gathered at check-in for security.
CHECK-OUT TIME: The room rental period expires at 11:00 a.m. Additional hours or day charge, plus tax may apply automatically.
RATES: All rates, packages, and specials may increase without notice. Rates as advertised on the Hanah’s website, or any other website or promotional material are subject to change at any time and may increase or decrease at the hotel’s discretion.
RESTAURANT RESERVATION: The Restaurant is a reservation-driven restaurant. We would like to welcome and will accommodate as many as possible. Reservations are accepted by phone. Please clearly state the name, the number of guests at the party, the date requested, and the telephone number.
Large party reservations (10 or more) are difficult to accommodate given the size of the restaurant; however, we will take as many as possible. A large party reservation during service hours will require a credit card to reserve and must be confirmed the day of the reservation. Our ability to increase the number of diners at a party is very limited.
A refundable deposit of $10.00 will be required per customer for large parties (10 or more). A "No call" or "No show" will result in forfeiting your deposit.
Parties that are late for their reservation time are given ten minutes before we call the phone number that we must ascertain arrival status. Given the limited seating of the restaurant, being fifteen minutes late with no contact will void your reservation. We only seat complete parties (no waiting at the table). Please understand, this is solely due to the size and the seating capacity of the restaurant. If you are late, we urge you to contact us so we can make our best effort to accommodate you and your party.
GUARANTEED RESERVATIONS: All reservations must be guaranteed with a valid major credit card. Guests must be 21 years and older. Your credit card guarantees your reservations. Please make sure to receive a reservation confirmation number when you make a reservation.
DEPOSIT AND CANCELLATION POLICY: Hanah Mountain Resort and Country Club is not responsible for weather conditions, personal schedule, or changing mind. Reservations must be canceled seventy-two (72 hours) prior to your arrival date of check-in time, to avoid the length of stay night full room cancellation fee. If reservations are canceled less than 72 hours before the arrival date, your credit card will be charged the full room charge plus taxes.
Tax rates are subject to change without notice and could change in the time between booking and hotel stay. At the time of check-in, the tax rate then in effect will be collected for any hotel stay nights.
If you have not checked in by that time, a NO-SHOW charge of expected nights of stay, plus tax will be charged to your credit card and the balance of your reservations will be canceled.
If a card declines the pre-auth, Hanah is entitled to cancel the reservation without any notice.
Should cancellation of the rooms become necessary, Hanah must receive cancellation notification in writing prior to the cancellation date indicated on the confirmation letter. After that Hanah will reconfirm your cancellation.
$50 per room per night as a reservation processing fee is charged at the time of booking from November to April.
The reservation processing fee will not be refunded for all "non-refundable" reservations.
For the non -golf package during peak season (May to October) is required nonrefundable deposit as follow:
| NON-Golfers reservation during peak season | Non-Refundable Deposit |
|---|---|
| 181 days or more prior to the first day of the arrival | 35% of total price (Non- refundable) |
| 91 to 180 days | 70 % of total price (Non- refundable) |
| 3 days or less | 100% of total price (Non- refundable) |
FOR THE GROUP RESERVATION: It is the responsibility of the person making the group reservation to release unwanted rooms or cancel the group reservation in writing 6 months in advance of the reservation arrival date. After the deadline, any unassigned rooms will be considered guaranteed and under the financial responsibility of the responsible party and will be charged at the time of arrival.
MINIMUM NIGHTS POLICY: Minimum 2nights stay required for Non-Golfer during peak season (May to October).
HOUSEKEEPING SERVICE: *Housekeeping is provided daily between the hours of 9 a.m.-2 p.m. This is a 100% NON-SMOKING hotel, including medical marijuana. Rooms are cleaned and inspected daily, and a detailed log is maintained on each room and linen. Rooms are rented to guests in appropriate condition without any prohibited odor. Housekeeping identifies the odors from prohibited items in your room, cooked, or brought a prohibited item into our facility, you will be fined, and evicted without any refund.
*(During the pandemic, we will not offer any stay-over service due to the safety rule. Please contact the front office by 10 am if you have any concerns).
MEAL PACKAGE: All menus of the restaurant and the bar are subject to change without any notice.
Prix Fixe menu deal may change a buffet-style depending on operation status.
HANDICAPPED ROOMS: TWO wheelchair-accessible rooms are available and should be reserved in advance; please contact the hotel directly.
HOUSEKEEPING/ROOM INSPECTION: Housekeeping is available to meet your requests daily between the hours of 9 a.m.-2 p.m.
This is a 100 % NON-SMOKING hotel, including medical marijuana. Rooms are rented to guests in appropriate condition without any prohibited odor. Housekeeping and Front Desk staff are trained and skilled in identifying the odors from prohibited items. If our investigation concludes that you have smoked in your room, cooked, or brought a prohibited item into our facility, you will be fined and evicted without any refund. ($250.00 minimum)
LINEN CHANGING: No stay over service during the pandemic period. For guests staying multiple nights, bed linen is changed on a rotation schedule. Used towels are exchanged for fresh towels daily (Please Put outside door used linens to switch to new ones due to the pandemic)
If Housekeeping is unable to change a bed due to personal items left on a bed, a note will be left. Housekeeping will be happy to change your bed linens and make your beds each day if all personal items are removed. Please contact our Front Desk staff if you have any additional questions or concerns.
MAXIMUM OCCUPANCY: Rates are based on double occupancy. Standard room / Superior room (2 Adults and 3 Children occupancy), JR suite (2 Adults and 3 Children or 3 Adults occupancy), Executive suite (2~4 Adults occupancy), and Hanah house (3 couples OR 3 Adults and up to 6 Children occupancy) and are subject to availability.
CHILDREN: Children aged 12 and under stay for free when sharing a room with one or more paying adult(s), using existing bedding. As the parents, guardians, or chaperones of children you are personally and legally responsible for and must always supervise them. For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the hotel property unsupervised. Children under the age of 13 are not allowed in the hot tub area without being accompanied and supervised by their parent/guardian/chaperone.
ADDITIONAL BEDDING: A limited number of rollaway beds and baby cribs are available upon request. Availability is on a first-come, first-served basis.
The charge is $15.00 each, plus tax per night. The maximum capacity of the baby crib or rollaway is one (1) per room. For safety, pillows are not provided for cribs.
DO-NOT DISTURB AND ACCESS TO ROOMS: To provide all our guests with a clean and safe hotel experience, please do not forget to take out the <DO NOT DISTURB> sign before you leave your room. Once, our housekeeper sees your sign, they might not be back in your room. In this case, please contact the office by noon, ensure you will receive your stay over service.
NO IN-ROOM PARTY: Hanah Mountain Resort and Country Club enforce a No In-Room Party Policy to ensure we can always protect the hotel and our guests. No parties, loud disturbances, and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the hotel without a refund. Registered guest(s) is responsible for all persons visiting. Non-Registered visitors are only permitted until 10:00 P.M. If found with more “people” not listed on the Guest Registration Form after 10:00 P.M. your stay will be considered a party. You will be ordered to vacate the premises without refund and may be accessed the Guest Compensation Disturbance Fee.
VISITORS: No visitors after 10:00 p.m. Visitors must notify Front Desk upon their arrival. Visitors must be always accompanied by the registered guest. Visitors are not allowed to use guest amenities including the hot tub, or Wi-Fi. As a registered guest, you are responsible for your visitor at all times.
DAMAGE AND/OR THEFT OF HOTEL PROPERTY: You are liable for any damage caused (whether by the deliberate, negligent, or reckless act) to the room (s), hotel’s premises, or property caused by you or any person in your party whether or not staying at the hotel during your stay. Hanah Mountain Resort and Country Club reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by Hanah Mountain Resort and Country Club because of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to the contracting specialist making the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
DAMAGE DISCOVERED AFTER CHECK-OUT: Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee, and/or third-party fees.
Damage to rooms, fixtures, furnishing, and equipment including the removal of electronic equipment, towels, artwork, etc. will be charged at 120% of full and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.
Damage to mattresses and linen including towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe polish, etc. will result in a charge for the special cleaning, repair, or replacement of the damaged article.
RIGHT TO REFUSE SERVICE: Hanah Mountain Resort and Country Club are owned and operated. We reserve the right to refuse service to anyone for any reason(s) that does not violate Federal or State laws. Hanah has a zero-tolerance policy in which we will refuse to admit or refuse service or accommodation in our hotel or may remove a person, without refund, who refuses to abide by the reasonable standards and policies. Hanah will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance, and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with state liquor laws; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the hotel for an unlawful purpose; seeks to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel property or guests; causes or permits persons to exceed the maximum allowable occupancy of the room, refuses to abide by the reasonable standards or policies established by Hanah for the operation and management of our hotel.
100% SMOKE-FREE: For safety and to assure that our facility is not exposed to items or actions that create an odor that is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, and furniture we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our facility. A minimum fee of $300.00 will be charged for smoke damage.
CANDLE, INCENSE, ESSENTIAL OILS: Candle, incense, essential oils (diffusing, vaporizing, etc.) are prohibited. These items and activities will be treated as smoking, a fine accessed, and the guest may be evicted with no refunds.
NO-COOKING, COOKING APPLIANCES, COMBUSTIBLES, OR FIREWORKS: The safety of our guests, staff, and this facility is extremely important to us. Except for the microwave and refrigerator units that the hotel provides, preparation of food in guest rooms by any type of cooking appliances is prohibited. A minimum fee of $300.00 will be charged for cooking in a room, including, but not limited to coffee makers, hot plates, toaster ovens, water heaters, rice cookers, combustible, open flame, barbecue grill, burners, heating appliance, or any other item intended for cooking. Open fires, flames or cooking grills, either charcoal or gas, and fireworks are not allowed anywhere on hotel property (Except Hanah house)
GOLF: We require a copy of your driver’s license to register your cart before you play golf. The golf cart may only be used for golf.
Cart Keys must be returned to the pro shop every time.
Replay- Please return at the front desk for 2nd round. Replay fee: $15.00 PP
We guarantee 18-holes each day of your play only, 2nd round is upon availability.
The course will close only due to inclement, unplayable weather, no rainchecks if 9holes are played.
No outside alcoholic beverages are allowed in the main lodge or on the golf course.
PET POLICY: As part of our commitment to provide the highest level of service to our guests, Hanah Mountain Resort and Country Club welcome pets, thirty pounds or less, staying with their owners in three of our accommodations (one pet per room). These accommodations are subject to availability. If you are traveling with a pet, the pet must be approved prior to check-in. Pets are not allowed in the public areas including but not limited to the Clubhouse and Swimming Pool facilities. Pets must always be accompanied by the owner on a leash or in a kennel/carrier. Pets cannot be left unattended in the guest room unless the pet is crated. Pets are not permitted on hotel furniture, including beds. Should there be any damage to hotel furnishings (furniture, fabrics, and fixtures), it is at the sole discretion of the hotel to assess such damage and determine the replacement or repair cost – and bill the pet owner for such damage. A pet that becomes aggressive or whose behavior upsets another guest must be immediately removed from Hanah Mountain Resort and Country Club upon request. We reserve the right to remove the pet for any cause, should the pet cause disruption and the owner is not present. In general, pet owners accept full responsibility for all liability, claims, losses, costs, and expenses (including attorney fees) for personal injury or property damage that may result from the pet’s behavior.
FOUND ITEMS: Hanah is not responsible for any item left behind by a guest. However, any item, except for perishable items and underwear, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to thirty (30) days. Reasonable effort will be made to notify the guest that an item has been found. Perishable items, underwear, and miscellaneous toiletries are discarded. Please contact UPS to arrange a call tag, we would be happy to wrap your lost item(s) in the envelope or box for shipping.